How to Order

We try to keep a large inventory of Norwood sawmills and forestry equipment in stock in both our U.S. and Canada warehouses. We can usually ship your order off our loading dock within just 3 business days! Once your order leaves our factory, it normally takes only three to ten business days to arrive at your door (within the lower 48 states and Canada).

 

PLEASE NOTE: DURING THE LAUNCH OF THE NEW LUMBERMATE PRO MX34 AND LUMBERLITE ML26 IN EARLY 2010, WE EXPECT EXCEPTIONALLY HIGH DEMAND. WHILE WE’LL DO OUR BEST TO MAINTAIN INVENTORY LEVELS AND SHIP AS QUICKLY AS POSSIBLE, BECAUSE OF THE ORDER-VOLUME, DELAYS ARE LIKELY. SAWMILLS WILL BE SHIPPED IN THE SAME SEQUENCE AS ORDERS ARE RECEIVED: TO SECURE YOUR PLACE IN THE SHIPPING SEQUENCE, PLEASE CONTACT NORWOOD CUSTOMER SERVICE AT 1-800-567-0404 TO PLACE YOUR ORDER WITH DEPOSIT.

How to Place Your Order

To place your order, call us toll-free at 1-800-567-0404 from anywhere in the U.S. or Canada Monday to Friday between 8:30 a.m. – 4:30 p.m. EST. Outside of North America, please call us at 001-705-689-2800. For all of our contact info, click here.

How to Receive Your Order

Shipment in the U.S. and Canada:

In the U.S. and Canada, we ship Norwood band sawmills and oversize orders by common-carrier freight truck directly to your residence or business so it’s important that your delivery address is easily accessible to a tractor-trailer. Shipped in knock-down form, we package oversize orders on a 4’ x 4’ (1.2m x 1.2m) and 4' x 6' (1.2m x 1.8m) pallets, and band and stretch-wrap your order for secure shipping. Most trucking companies require the driver to bring the shipment to the back of the truck. Because sawmill orders consist of individual pieces and boxes each weighing no more than 100 lbs., you can offload your order piece by piece and do not necessarily need special forklift equipment. If you cannot manage weights up to 100 lbs., you may want a helper to assist you to unload your order. Important: You do require a forklift and/or loading dock to offload your planer/moulder or log moulder order or must request a tailgate service when placing your order.

You or your designated agent must be present to accept the order and off-load it. If no one is at the delivery address to accept the order, re-delivery and storage charges may apply. After your order has shipped, you may want to call the trucking company to confirm date of delivery; call us to obtain your carrier name and phone number, shipment tracking number and ship date.

Pick-Up in the U.S. and Canada

If you would like to pick-up your sawmill or forestry equipment order direct from one of Norwood’s factory warehouses, please call us toll-free at 1-800-567-0404 three business days in advance so that we can have your order ready. You will need a pick-up truck, full-size van or enclosed trailer to pick up your sawmill or other oversized orders.

If you would like to pick up your log moulder or planer / molder order direct from one of Norwood’s factory warehouses, please call us toll-free at 1-800-567-0404 at least one week in advance so that we can arrange to have your order ready. There may be a destination charge. You will need a pick-up truck or enclosed trailer to pick up your order.

Shipment Outside the U.S. or Canada

From our Norwood factory warehouse in Canada, we ship our equipment factory-direct to you, wherever you’re located. Norwood has years of experience shipping sawmills direct to customers in virtually every corner of the globe. If you’re outside North America, please feel free to contact Norwood directly at 001-705-689-2800 and we will arrange to ship your order to your nearest port.

Norwood also has several international Authorized Norwood Dealers who stock Norwood equipment. Feel free to contact the Authorized Norwood Dealer in your country.

Important:

To ensure that you receive the best possible value, Norwood ships all equipment in knock-down form with step-by-step assembly instructions and detailed illustrations, exploded views and photos.

 

Payment Options:

 We accept:

  bank transfer,
  certified bank check, or
  money order made payable to “Norwood Industries Inc.”,
  Visa,
  MasterCard,
  PayPal, and
  Financing is available to customers in the U.S.

Please note: If payment is received by credit card, Norwood can only ship to the same cardholder’s address that the issuing bank has on file. Credit card transactions are processed through Norwood’s Canadian office; if you’re outside of Canada, please verify with your issuing bank whether they will charge you a foreign exchange transaction fee. Payment by credit card is not available outside the U.S. or Canada.

If payment is received by PayPal, Norwood must ship the order to your secure verified PayPal address; pick-up is not available when paying by PayPal. Payment by PayPal is not available outside the U.S. or Canada.

All orders placed from outside the U.S. or Canada must be paid by bank transfer.

All orders are to be prepaid in full prior to shipping.

Note: Shipping prices to some locations may be higher than listed in the price lists. Call us toll-free at 1-800-567-0404 for a free, no-obligation quote.

Important: All orders are shipped prepaid, which means that the shipping charges are paid at the time of your order. In all cases, before signing for the shipment (by signing the freight waybill or packing slip), please check your order carefully upon delivery to ensure that you receive all pieces & boxes listed on your packing slip and that they are in good order. Note missing or damaged pieces on the freight waybill before signing. Any claims not reported in writing on the freight waybill at the time of delivery become the sole responsibility of the purchaser; failure to report missing or damaged pieces & boxes in writing on the freight waybill at the time of delivery nullifies your insurance and precludes any subsequent claims.

The trade-names Norwood®, LumberMate®, LumberLite®, PortaMill® and MultiMate® are registered trade-marks owned by Norwood Industries Inc. Critical elements of Norwood sawmills and multi-purpose load-bearing apparatus for ATVs are protected by registered patents and pending patents.

Disclaimer: Specifications, designs, descriptions, illustrative material and prices in this website and in our literature are as accurate as known at the time of publication, but are subject to change without notice. Illustrations may include optional equipment and accessories and may not include all standard equipment. This website and our literature has been compiled for worldwide circulation; while general information, pictures and descriptions are provided, some illustrations and text may include product features, options and accessories not available in all regions.